臨時休館と払い戻しについて   Temporary Closure and Ticket Refund

***English below***

政府の緊急事態宣言の発出を受け、4月25日(日)よりしばらくの間、臨時休館とさせていただきます。再開予定につきましては引き続き情勢を考慮し、慎重に判断した上で、あらためて公式サイトにてお知らせいたします。

<休館期間中のチケットをお持ちのお客様へ>
チケットご購入者様への払い戻し(お支払い決済の取消)の手続きにつきましてご案内いたします。

1.チームラボプラネッツ公式ウェブサイトでご購入されたお客様ご自身によるお手続きは不要です。当館にて払い戻し(決済の取消・返金処理)をいたします。

▼決済の取消・返金処理を実行した日付がお客様のクレジットカードの締め日よりも前の場合
当月のご利用に対して、当月内の返金処理がなされる為、ご請求はございません。

▼決済の取消・返金処理を実行した日付がお客様のクレジットカードの締め日を過ぎていた場合
当月のご利用に対してご請求がありますが、翌月のご請求時にマイナス請求でご返金いたします。
※決済締日につきましては、お客様ご利用のクレジットカード会社により異なり、当方ではわかりかねますので予めご了承ください。

2.チームラボプラネッツ公式ウェブサイト以外(各種代理店、プレイガイド等)でご購入されたお客様におかれましては、ご購入先の窓口に直接お問い合わせくださいますようお願い申し上げます。

ご不明な点がございましたら、下記よりチケットお問い合わせ番号を添えてお問合せくださいませ。

■DMMサポートセンター(24時間 365日受付)
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▼お電話でのお問い合わせ
03-6670-3911

▼メールでのお問い合わせ
https://inquiry.dmm.com/form/170

※DMMにログイン後、チケットを購入された方はこちら
https://inquiry.dmm.com/form/167
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In consideration of the state of emergency, the exhibition will be temporarily closed from April 25, 2021. The reopening date will be announced on the official website once it is determined.

[To visitors with tickets during the closure period]
Due to the temporary closure, guests who have purchased tickets can complete the following steps to receive a refund (charge cancellation).

1. If you purchased your ticket from the official teamLab Planets website, no follow up is necessary. The venue will reimburse you or cancel your charge according to the following schedule:

▼ If the charge cancellation/refund processing date is before your credit card closing date, the refund will be processed during the same month as the payment. Your card will not be charged.

▼ If the charge cancellation/refund processing date is after your credit card closing date, you will be charged for the payment that month, but the amount will be deducted from your bill the following month.
* Closing dates vary by credit card company. Please note that we cannot confirm your closing date.

2. If you purchased your ticket from somewhere other than the official museum website (travel agencies, ticket agencies, etc.), the procedures vary. Please contact the service from which you purchased the ticket directly.

If you have any questions, please contact us using the form below (please include your ticket inquiry number):

Inquiry Form
https://cutt.ly/ajdlWHR

Toyosu, Tokyo

15 minutes by taxi from Tokyo Station / 15 minutes by expressway use from Haneda Airport

Immersed Bodily with Others

Become bodily immersed in a massive art space.

teamLab has been producing artworks with the Body Immersive concept for many years. teamLab Planets is a massive Body Immersive space consisting of a collection of installations in which the entire body becomes immersed, and the boundaries between the viewer and the work become more abstract.

Ticket types

Entrance Pass
  • Adults (18 Years and above) 3,200 JPY
  • University / Specialized students 2,500 JPY
  • Junior high school / High school 2,000 JPY
  • Children (Ages 4-12) 300 JPY
  • Under 3 years of age Free
  • Seniors (65 Years and above) 2,400 JPY
  • Disability discount 1,600 JPY

Watch tickets on sale
  • Purchase a Ticket Online

    VISA mastercard JCB DinersClubInternational AmericanExpress UnionPay Tickets can be purchased with credit card or UnionPay Card. *You can also buy tickets in the play guide below. Lawson Tickets Seven-Eleven Tickets FamilyMart
    View Details
  • Can also be purchased at the venue

    Same-day and advance tickets may be purchased at vending machines at the venue with cash, credit card, or Alipay.

    View Details
QRチケットのイメージ

Using a QR Ticket

  • URL

    Display the QR Ticket

    After you've completed your purchase, an email with a URL link to your QR ticket will be sent 2 days prior to the event.

    *The QR code will be displayed after 0:00 on the day of admission.

  • Show your smartphone to enter

    Show the QR ticket screen on your smartphone at the gate to enter.

    You may also print out the ticket on paper.