teamLab Planets TOKYO Group Ticket Application Terms of Service

Effective Date September 9th, 2019

Last revision date August 8th, 2024

PLANETS Co., Ltd (hereinafter, “This Company”) has laid out the “teamLab Planets TOKYO Group Ticket Application Terms of Service” (hereinafter, “This TOS”) and shall offer the group ticket purchase service (hereinafter, “This Service”) for admission into the facility (hereinafter, “Relevant Facility”) managed and operated by This Company in abidance with This TOS. Additionally, in addition to This TOS, the details of the usage guide and the help for This Service will also have a portion of This TOS applied. Ensure that you read This TOS before using This Service.

Article 1. Regarding This Service

  1. 1. This Service is for the purchase of group tickets (hereinafter, “Group Tickets”) for admission to the Relevant Facility.

  2. 2. Group Ticket applications are only possible when the group looking to gain admission has 15 or more people. For a group that has less than 15 people, purchase admission tickets (hereinafter, “General Tickets”) at the teamLab Planets TOKYO ticket store or at the ticket vending machines at the Relevant Facility.

  3. 3. A representative (hereinafter, “Applicant”) for the members of the group (hereinafter, “Group Members”) shall abide by This TOS when going through the Group Ticket purchase procedure.

Article 2. Eligibility

  1. 1. This Service can only be used by Applicants who meet all of the following qualifications:

    1. (1) Applicants who agree to This TOS
    2. (2) Minor Applicants who obtain permission from their legal representative (includes agreeing with This TOS and the following)

  2. 2. In the event that This Service is used by an Applicant who is a minor, This Company shall consider that minor as having received permission from their legal representative.

  3. 3. Applicants to whom any of the following are applicable will not be able to use This Service.

    1. (1) There are falsehoods or other issues with the registration information (hereinafter, “Registration Information”) used by the Applicant in the registration for This Service, such as the information referenced in Article 3 Paragraph 1.
    2. (2) The Applicant or any Group Members have violated the TOS terms of services (not limited to This Service) operated by This Company in the past, or have been the recipients of punishments such as suspension of usage or having registration cancelled.
    3. (3) This Company determines that the Applicant or any Group Members are part of anti-social forces (gang, gang member, right-wing organization, or any other equivalent person; the same applies hereinafter), or that they are involved with or have exchange with anti-social forces through cooperation or participation in the maintenance, operation, or management of such forces through funding or some other means.
    4. (4) In addition to that laid out in the previous items, This Company determines that the Applicant’s use of This Service is inappropriate.

  4. 4. In the event that there are any changes to the Registration Information, the Applicant shall perform the procedure to change Registration Information. Contact the “teamLab Planets TOKYO Customer Support (info@planets.art)” with your reason for the change for information related to change procedures.

  5. 5. Applicants shall bear the responsibility of preparing and managing equipment such as a PC or smartphone, operational environments such as internet connection, and other requirements (hereinafter, “Necessary Equipment”) for the utilization of This Service. This Company will bear no responsibility even in the event that the Applicant is unable to use This Service due to defect or damage to Necessary Equipment.

Article 3. Ticket Purchase

  1. 1. The Applicant must register, using This Service, ticket type, desired admission date and time, group name, number of tickets, name, e-mail address, phone number and any other information specified by This Company to apply for the purchase of Group Tickets.

  2. 2. When applying for Group Tickets, the Applicant can select an admission date and time and apply for the purchase of tickets during a period separately specified by This Company.

  3. 3. This Company will check the details of the application, made by the Applicant in line with the two preceding paragraphs, and, if they are acceptable, will send the Applicant a notification e-mail indicating acceptance (hereinafter, “Acceptance E-mail”) with an invoice for the Group Ticket charge attached. If they are not acceptable, This Company will request that the Applicant either change the admission date and time or cancel the Group Ticket sale contract, and the Applicant shall comply with these. As soon as the Acceptance E-mail is recorded in the Applicant’s e-mail server mail box, a Group Ticket sale contract (hereinafter, “Group Ticket Sale Contract”) will be concluded between This Company and the Applicant. This Company will not accept cancellations or changes to the Group Ticket Sale Contract for any reason once it has been concluded.

  4. 4. The Applicant will pay the Group Ticket fee according to the invoice received from This Company by the date specified by This Company. Payment can be done either by bank transfer to the bank account specified by This Company from a bank branch office in Japan, or by credit card.
    The payment due date is set as two weeks prior to the scheduled admission date in principle.
    When paying by bank transfer from a Japanese account, the transfer fee shall be borne by the applicant.

Article 4. Group Ticket Reservation

  1. 1. Regardless of the provisions in the preceding article, if the sale of General Tickets for the desired admission date has not begun at the time of application, the relevant application will become a reservation application.

  2. 2. If the sale of General Tickets for the desired admission date has begun, This Company will confirm the details of the reservation application, made by the Applicant in line with the preceding paragraph, and, if they are acceptable, will send the Applicant a confirmation e-mail (hereinafter, “Confirmation E-mail”) with an invoice for the Group Ticket charge attached. If they are not acceptable, This Company will request that the Applicant either change the admission date and time or cancel the Group Ticket Sale Contract, and the Applicant shall comply with these.

  3. 3. If the Applicant accepts the details of the Confirmation E-mail, they shall send an e-mail notifying acceptance to This Company within five days of the sending of the Confirmation E-mail (hereinafter, “Acceptance Period”) from This Company. Upon the receipt of the e-mail from the Applicant, a Group Ticket Sale Contract will be concluded between This Company and the Applicant. If there is no reply from the Applicant during the Acceptance Period, the application will be cancelled. Additionally, This Company will not accept cancellations or changes to the Group Ticket Sale Contract for any reason once it has been concluded.

  4. 4. The Applicant will pay the Group Ticket fee according to the invoice received from This Company by the date specified by This Company. Payment can be done either by bank transfer to the bank account specified by This Company from a bank branch office in Japan, or by credit card.
    The payment due date is set as two weeks prior to the scheduled admission date in principle.
    When paying by bank transfer from a Japanese account, the transfer fee shall be borne by the applicant.

Article 5. Changes to Operating Hours

This Company may make changes to the business days and business hours of the Relevant Facility without prior notice. Even after a Group Ticket Sale Contract has been concluded, the Applicant shall comply with requests from This Company with regard to the changing of admission date or the cancellation of the Group Ticket Sale Contract based on the relevant changes.

Article 6. Refunds, etc.

Once an Applicant has concluded a Group Ticket Sale Contract, in situations other than suspension of business of the Relevant Facility through cause attributable to This Company, This Company will not cancel Group Ticket Sale Contracts or offer refunds for the payment received for the Group Ticket Sale Contract.

Article 7. Suspension of Service, etc.

  1. 1. Even in the event that teamLab Planets TOKYO business needs to be suspended due to unavoidable circumstances, This Company shall not bear the responsibility of notifying Applicants thereof or for any other responsibility.

  2. 2. Please be aware that there may be changes or cancellations without prior notice to the exhibition details, retail stores and their products, restaurants and their menus, etc. at the Relevant Facility.

Article 8. Admission to the Facility

  1. Even if an Applicant has purchased a Group Ticket through This Service, admission to the Relevant Facility requires the group to have the Group Ticket ready through one of the methods laid out in the items below and present it when entering the Relevant Facility with all Group Members present:

    1. (1) Using a smartphone or tablet to show the e-ticket (QR code) with This Service
    2. (2) Printing the e-ticket (QR code) with a printer, etc.

  2. 2. If any of the following are applicable to the Applicant or Group Members, they will not be allowed admission to the Relevant Facility.

    1. (1) The Group Ticket has been lost.
    2. (2) The Group Ticket cannot be presented during admission.
    3. (3) You have purchased a ticket that requires the presentation of personal identification but are unable to present personal identification during admission. Check here for more details on tickets that require the presentation of personal identification.
    4. (4) Another applicant or a third party has presented the ticket purchased by the Applicant when entering the Relevant Facility.
    5. (5) The Applicant or any of the Group Members have violated This TOS.

  3. 3. Group Members who are for some reason absent at the time of admission of other Group Members and show up later will not be admitted.

  4. 4. Even in the event that the Applicant or Group Members are not able to enter the Relevant Facility due to either of the circumstances described in the preceding two paragraphs or did not enter the Relevant Facility on the admission date and time specified on the Group Ticket, This Company will not refund the Applicant for the Group Ticket.

Article 9. Prohibited Matters, etc.

  1. This Company prohibits the following conduct by the Applicant or Group Members in the utilization of the This Service or the Relevant Facility, in addition to other provisions laid out elsewhere in This TOS:

    1. (1) Entering false Registration Information for This Service
    2. (2) Impersonating another applicant or a third party and utilizing This Service
    3. (3) Interfering with This Service and other services run by This Company
    4. (4) Utilizing This Service by using an unauthorized credit card
    5. (5) Violating the bylaws and precautions related to the management and utilization of the Relevant Facility laid out by This Company
    6. (6) Conduct that inflicts loss towards other Applicants, third parties, or This Company
    7. (7) Conduct which violates the law or which could be thought to
    8. (8) Conduct that violates public policy
    9. (9) Attempting unauthorized access to other computers or networks connected to This Service
    10. (10) Conduct that uses or offers harmful programs like computer viruses in connection to This Service
    11. (11) Conduct that promotes any of the above provisions
    12. (12) Conduct that could be thought to fall under any of the above provisions
    13. (13) Any other conduct that This Company deems unsuitable

  2. Decisions regarding whether conduct falls under the prohibited items mentioned in the preceding paragraph will be handled at the discretion of This Company.

Article 10. Measures for Violations

In the event that any of the following items are applicable, This Company shall, without prior notification to the Applicant, take measures deemed necessary, such as suspending utilization of This Service, denying sale of tickets, or prohibiting the utilization of tickets. In these cases, This Company bears no obligation to disclose why these measures were taken.

  1. (1) The Applicant has violated the provisions laid out in This TOS, or This Company determines that there is a risk thereof.
  2. (2) This Company determines that the Applicant’s use of This Service is inappropriate.

Article 11. Intellectual Property Rights

All intellectual property rights related to This Service belong to This Company and to those who have granted This Company a license for use. Without permission from This Company or those who have granted This Company a license for use, the Applicant may not use any of the intellectual property rights related to This Service in a manner that exceeds that which is permissible by law.

Article 12. Stopping, Changing and Termination of This Service

  1. 1. In the event that any of the following items are applicable, This Company shall be able to suspend all or a portion of This Service at any time:

    1. (1) In the event of inspection or maintenance of the computer systems related to This Service
    2. (2) In the event of suspension as a result of computer or communication line trouble
    3. (3) In the event This Service was not able to be operated due to circumstances beyond This Company’s control, such as earthquakes, lightning, fire, wind and flood damage, natural disasters, etc.
    4. (4) In the event that This Company has determined that suspension is necessary for any other reasons

  2. 2. This Company may change the details of This Service or terminate This Service at its own discretion. Further, in the event that This Company suspends, changes, or terminates This Service (hereinafter, “Suspension, etc.”), This Company shall give as much prior notice to the Applicant as possible. However, please be aware that this may not be possible in all situations, such as in case of emergencies.

  3. 3. This Company shall bear no responsibility for the compensation of damages incurred to the Applicant through the Suspension, Etc. of This Service.

Article 13. Disclaimer

  1. 1. This Company makes no guarantees with regard to any of the following. When using This Service, Applicants shall bear the responsibility of determining the utility of This Service and the information offered in This Service by themselves:

    1. (1) Utility, suitability, accuracy, and reliability of all information offered in This Service (including information offered through This Service or offered related to This Service through things like e-mails; the same applies to the rest of this paragraph)
    2. (2) That there will be no flaws, errors or failures in the offering of This Service
    3. (3) Continuing This Service or maintaining the uniformity of This Service

  2. 2. Applicants shall use This Service at their own risk. This Company shall not involve itself with the activities of Applicants. In the event that a dispute arises between Applicants and a third party or between Group Members, those involved shall resolve the dispute themselves and This Company shall bear no responsibility.

  3. 3. In the event This TOS falls under the consumer contracts laid out in Article 2 Paragraph 3 of the Consumer Contract Act, the provision of This TOS related to full exemption from liability for damages for This Company shall not apply.

  4. 4. Even where the provisions of the preceding paragraph apply, regarding the damages incurred by Applicants through default, unlawful act, or other cause of action that are the result of This Company’s negligence (excluding gross negligence), This Company shall bear no responsibility for damages born from special circumstances (this includes damages to This Company or the Applicant that have been or could have been predicted).

  5. 5. In the event that the Applicant incurs damages through default or unlawful act resulting from This Company’s negligence (excluding gross negligence), the amount of restitution paid to the Applicant shall be limited to the total amount the Applicant paid to This Company for This Service.

Article 14. Compensation for Damages

In the event that This Company incurs damages that are the result of actions taken by the Applicant or Group Members (this includes claims resulting from actions of the Applicant), This Company shall be able to make a liability claim against the Applicant for the amount (this includes legal fees that are paid by This Company) of the relevant damages.

Article 15. Handling of Personal Information

  1. 1. This Company shall observe the “Act on the Protection of Personal Information” in the handling of the Applicant’s personal information in This Service.

  2. 2. This Company shall be able to use the personal information, such as the name, e-mail address and phone number, offered by the Applicant for the purposes laid out in the following items:

    1. (1) For the purpose of cooperating with This Company or third parties (hereinafter, “Operators”) consigned by This Company for the operation of the Relevant Facility in the operation of the Relevant Facility or the procedures (substantive examples are as follows) involved with the refunding of ticket fees
      1. a. In the event that identity verification of the Applicant is performed on admission to the venue
      2. b. In the event that ticket refunds are provided to the Applicant in line with business cancellation or changes to details
    2. (2) For the purpose of responding to inquiries from the Applicant

  3. 3. The Applicant agrees to the direct or indirect offering of the personal information laid out by This Company in Paragraph 2, within the scope that is required for the purpose of the preceding paragraph, to third parties (this includes third parties outside of Japan) that are entrusted with work that is necessary for This Company to offer This Service.

Article 16. Changes to Terms of Service

  1. 1. In the event that This Company has deemed it necessary, This Company may make changes to This TOS or to other terms of service laid out by This Company without prior notice being given to the Applicant.

  2. 2. After being changed, This TOS will come into effect as soon as it is shown in This Service, and Applicants using This Service after This TOS has changed will be considered as having accepted the changed version of This TOS.

Article 17. Notifications from This Company

  1. 1. This Company may send correspondence or notifications related to This Service to the Applicant using the e-mail address or the phone number (hereinafter, collectively “Contact Details”) that the Applicant registered through This Service.

  2. 2. In the event there is a change to Contact Details, the Applicant must immediately register the new Contact Details with This Company using the method laid out by This Company.

  3. 3. This Company bears no responsibility for any damages that may be incurred by the Applicant through the Applicant not registering new Contact Details with This Company or through any errors in the registered Contact Details.

Article 18. Language

The original of This TOS is in Japanese. Even in the event that This Company offers translations of This TOS into English and other languages for the convenience of users, only the original Japanese text shall be effective as a contract and the translations offered by This Company shall have no effect as contracts.

Article 19. Separability

Even in the event that a provision in This TOS and the application of a provisions in This TOS is deemed invalid, unlawful or unenforceable by a courtroom with jurisdiction, that will not have an effect on any of the other provisions in This TOS. In this case, the provisions deemed invalid, unlawful, or unenforceable will be modified to reflect the initial intent of This Company and the Applicant to the extent possible while maintaining the essence of the provision.

Article 20. Governing Laws, Court Intervention

  1. 1. This TOS shall be interpreted under Japanese law.

  2. 2. This Company and the Applicant hereby agree in advance that the Tokyo District Court shall be the exclusive court of first instance for the resolution of any disputes arising in relation to This TOS.