Measures to prevent the spread of COVID-19
We ask for your understanding and cooperation to prepend the spread of COVID-19.
This page is a summary of measures conducting in the teamLab Planets TOKYO to prevent the spread of COVID-19 infection.
Please check before you plan a visit.
Requests to Guests
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If you have a fever of 37.5℃ or higher
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If you feel unwell
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If you have returned from or traveled to anothere country in the past two weeks,or had close contact with someone to whom this applies.
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Visitors who have been in contact with
･A person infected with COVID-19
･A person is suspected to be infected
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Please wear a mask inside the museum
*except for children age three and younger
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Sanitize your hands before entering the museum
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Maintain sufficient distance from other people while viewing the artwork
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Suggest installing the COVID-19 Contact-Confirming App (COCOA).
Closed Artwork
Precautions Being Taken
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Date and Time Specific Tickets
Tickets have set admission dates and times.
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Conduct body temperature check before entry
We will guide customers one by one to conduct body temperature check at the time of admission.
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Marks are placed in the entrance line to maintain sufficient social distance
Marks are placed in the entrance line to maintain sufficient social distance
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Limit the number of guests in the museum
We limit the number of guests in the museum.You can enjoy artworks in a spacious space with sufficient distance from other customers.
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Measures for preventing the spread infection
Plastic curtains is installed in the information center to prevent the spread infection.
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Reinforce sanitizing measures in the museum
We reinforce cleaning and sanitizing measures in the museum,especially the areas/surfaces where customers and emproyees often contact.
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Emproyees wear masks and face shields
Emproyees will wear masks and face shields when greeting customers.
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Handling of Personal Information
The personal information collected upon your ticket purchase will only be used in the event that a guest has tested positive for COVID-19. We will provide this information only to governmental officials for contact tracing and insurance purposes.
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Monitorring health of employees
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Removed partition curtains on the route inside the museum
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The ventilation and air conditioning equipment is operating 24 hours a day.
Customer Surveys
Method：Survey/522 respondents
Survey period: 14 days from August 31, 2020 to September 13, 2020
Ticket Refunds
Your ticket will be refunded if you cannot come to the museum because you feel unwell.
Please contact the DMM Support Center if you wish to receive a refund of your ticket purchase.
DMM Support Center (Available 24 hours)
We are looking forward to your visit.
感染防止徹底宣言ステッカー取得しております
